At Infinite Scope, we stand behind the quality and performance of our products, including thermal scopes, night vision devices, and helmet gear. This Warranty Policy outlines the coverage, terms, and procedures for warranty claims.

1. Company Information

Business Name: Infinite Scope
Company Reg: W26334698
Address: 13600 Imperior Geese Way, Upper Marlboro, MD 20774, USA
Phone: +1 (214) 458-2402
Email: info@infinitescopes.com

2. Warranty Coverage

We provide a limited manufacturer’s warranty on eligible products purchased directly from Infinite Scope. This warranty covers defects in materials or workmanship under normal use during the applicable warranty period.

Standard Warranty Periods

  • Thermal Scopes: 12 months
  • Night Vision Devices: 12 months
  • Helmet Gear & Accessories: 6 months

Warranty periods begin on the date of delivery.

3. What Is Covered

This warranty covers:

  • Manufacturing defects
  • Faulty internal components
  • Malfunctions not caused by user damage
  • Electronic or optical failures under normal conditions

If a product is confirmed defective within the warranty period, we will, at our discretion:

  • Repair the item, or
  • Replace it with the same or equivalent model, or
  • Issue a refund if repair or replacement is not possible

4. What Is Not Covered

This warranty does not cover:

  • Damage caused by misuse, abuse, or improper installation
  • Accidental damage, drops, water exposure, or impact
  • Unauthorized repairs or modifications
  • Normal wear and tear
  • Cosmetic damage that does not affect functionality
  • Damage caused by failure to follow product instructions
  • Products purchased from unauthorized resellers

5. Warranty Claim Process

To file a warranty claim:

  1. Contact us at info@infinitescopes.com
  2. Provide:
    • Order number
    • Description of the issue
    • Photos or video proof of the defect
  3. Wait for warranty authorization before returning the product.

Unauthorized returns may not be accepted.

6. Return Shipping for Warranty Service

  • If a defect is confirmed, we may cover return shipping costs.
  • If inspection shows no defect or damage caused by misuse, the customer may be responsible for return shipping and inspection fees.

7. Repair or Replacement Time

Warranty service processing typically takes 5–15 business days after we receive the product, depending on inspection and parts availability.

8. Limitation of Liability

Infinite Scope shall not be liable for:

  • Indirect or consequential damages
  • Loss of use, profits, or data
  • Damage resulting from improper use or unauthorized modification

Our liability is limited to repair, replacement, or refund of the product value.

9. Legal Rights

This warranty gives you specific legal rights. You may also have other rights that vary depending on your state, country, or jurisdiction.

10. Contact Us

For warranty support or questions:

Infinite Scope
📧 info@infinitescopes.com
📞 +1 (214) 458-2402