Thank you for shopping with Infinite Scope. We strive to ensure that you are fully satisfied with your purchase. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted for our products, including thermal scopes, night vision devices, and helmet gear.

1. Company Information

Business Name: Infinite Scope
Company Reg: W26334698
Address: 13600 Imperior Geese Way, Upper Marlboro, MD 20774, USA
Phone: +1 (214) 458-2402
Email: info@infinitescopes.com

2. Return Eligibility

You may request a return if:

  • The item was received damaged or defective
  • The wrong item was delivered
  • The product is unused, in original packaging, and in resellable condition

Return requests must be submitted within 14 days of delivery.

3. Non-Returnable Items

The following items cannot be returned:

  • Used or installed products
  • Items missing original packaging or accessories
  • Clearance or final-sale items
  • Products damaged due to misuse, modification, or improper handling

4. Return Authorization

Before sending any item back, you must contact us for Return Authorization. Unauthorized returns may not be accepted.
To request approval, email info@infinitescopes.com with:

  • Order number
  • Reason for return
  • Photos (if item is defective or damaged)

5. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method
  • Processing time: 5–10 business days after approval
  • Shipping fees are non-refundable unless the return is due to our error

6. Exchanges

We replace items only if they are defective or damaged. If you need an exchange, contact us to arrange a replacement shipment.

7. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method
  • Infinite Scope is not responsible for lost return shipments

8. Damaged or Defective Items

If your order arrives damaged:

  1. Contact us within 48 hours of delivery
  2. Provide photos of packaging and product
  3. Keep all original packaging until your claim is resolved

9. Order Cancellations

Orders may be canceled if they have not yet shipped. Once shipped, the order must follow the standard return process.

10. Compliance Notice

Some products sold by Infinite Scope may be subject to local regulations. Customers are responsible for ensuring that purchased items comply with their local laws. Returns will not be accepted due to legal restrictions in the buyer’s location.

11. Contact Us

For return or refund assistance, please contact:

Infinite Scope
📧 info@infinitescopes.com
📞 +1 (214) 458-2402